Terms of sale and delivery
Below are apto plus (PJ Production ApS) terms of sale and delivery. If you have any questions that are not answered below, you are of course welcome to contact us via info@aptoplus.dk or +45 86 81 23 75. Reservations are made for printing errors, changes, exchange rates, etc.
1. Application and validity
1.1 “Terms” means these terms and conditions of sale and delivery.
1.2 “Seller” means apto plus ApS.
1.3 “Buyer” means the business entity using the Seller as supplier.
1.4 “Parties” means the Seller and the Buyer.
1.5 “Product” means any physical item, electrical article, or combination thereof delivered by the Seller, whether integrated into another product or delivered separately.
1.6 These terms and conditions apply to all B2B deliveries made by the Seller. Additions or deviations from these Terms are only valid if agreed in writing by the Parties.
apto plus
Hårup Skovvej 2
8600 Silkebog
Denmark
CVR no: DK-25862732
Tel: +45 86812375
Email: info@aptoplus.dk
Web: www.aptoplus.dk
2. Offers and order confirmation
2.1 Offers are valid for 30 days from the date of the offer unless otherwise agreed. The Buyer’s acceptance must be received by the Seller before the expiration of the acceptance period.
2.2 An order becomes binding only when the Seller’s order confirmation has been issued. Any objections to the content of the order confirmation must be submitted in writing in a timely manner.
3. Price
3.1 Listed prices are suggested as retail prices in Euros, excluding VAT. It is possible to pay in the Danish currency (€1 = DKK 7,55)
3.2 The Seller reserves the right to adjust prices without notice in the event of cost increases from suppliers or raw materials. Changes in taxes, duties, etc., affecting the Seller will result in price adjustments.
3.3 The Seller reserves the right for price and printing errors in information materials, price lists, product descriptions, marketing materials, etc.
3.4 Prices are adjusted annually on January 1 according to Statistics Denmark’s net price index, first adjustment on January 1, 2026.
4. Cancellation and amendment
4.1 Cancellation or modification of an order can only occur with the Seller’s written approval, and any costs arising therefrom are the responsibility of the Buyer. If the order has already been dispatched, cancellation or modification is not possible.
4.2 Upon cancellation, the Buyer must compensate the Seller’s costs and losses, with a minimum of 10% of the agreed purchase price excluding VAT.
4.3 For project orders (special or customized solutions), cancellation or modification requires the Seller’s written approval. The Buyer is obliged to cover all costs incurred and any losses due to the cancellation or amendment, regardless of the minimum amount.
5. Delivery time
5.1 Delivery time is conditional upon all specifications being provided to the Seller at the time of order confirmation. Otherwise, delivery time starts from when such specifications are received.
5.2 Warehouse goods are normally shipped from Denmark within 5-10 working days. For non-stock items the delivery time is usually 45 days. Ask for more specific lead time.
5.3 If prepayment is required by the Seller, delivery time starts when the Seller has received the payment.
5.4 Any delay in delivery does not entitle the Buyer to compensation for indirect losses such as lost profits, operational losses, consequential damages, or other additional costs.
5.5 Force majeure occurs when the Seller’s supplier is wholly or partly prevented from fulfilling contractual obligations due to war, mobilization, civil unrest, natural disasters, strikes or lockouts, raw material supply failures, fire, or other destruction of production equipment, or any other extraordinary event that the Seller could not reasonably foresee at the time of contract formation.
5.6 In the event of force majeure, the Seller may cancel the agreement wholly or partly and deliver as soon as possible thereafter.
6. Payment
6.1 Payment terms are net 30 days unless otherwise agreed.
6.2 For orders over € 600, the customer / buyer must be able to provide credit insurance via Atradius. Otherwise the delivery will have to be prepaid.
6.3 Payment must follow the terms set by the Seller according to individual credit assessment/insurance. The Seller reserves the right to change payment terms if the Buyer’s ability to pay deteriorates after the agreement.
6.4 Payment must be received by the Seller no later than the due date, or if it falls on a Saturday or holiday, the next business day. Late payment entitles the Seller to withhold further deliveries and terminate obligations under the agreement.
6.5 In case of late payment, the Seller may charge interest of 2.4% per month from the due date plus a reminder fee of 15 Euros per notice.
7. Retention of title
7.1 The Seller retains ownership of all deliveries until full payment has been received.
8. Delivery
8.1 All goods are delivered EX Works according to applicable Incoterms. Risk transfers to the Buyer at shipment, and shipping costs and risk are borne by the Buyer. If no written shipping instructions are provided, the Seller will choose the transport method on behalf of the Buyer.
8.2
< € 500: Shipping € 55 freight costs
< € 1.099: Shipping € 110 freight costs
> € 1.100: Free delivered CPT
Packing fee € 5 per order. Extra pallet costs for Ireland and UK of €
150 when shipping by Lorry. Non-EU documents € 45.
8.3 Drop shipping directly to a private consumer is always sent to the nearest parcel shop. If the parcel is not picked up and returned to the Seller, the Seller reserves the right to invoice any additional costs to the Buyer.
8.4 The Seller reserves the right to pass on any costs if the transport company experiences failed delivery attempts, waiting, or other challenges.
8.5 The Buyer is responsible for arranging and paying for transport insurance if desired. The Seller is not liable for transport damages.
8.6 EUR pallets and pallet frames must be exchanged 1:1 or will be invoiced to the Buyer monthly. Direct shipments to the Buyer’s customer automatically result in invoicing of the packaging.
9. Buyer’s inspection and complaint
9.1 Unless otherwise agreed, the Buyer is responsible for ensuring that delivered products meet any specific requirements, standards, or approvals for the Buyer’s use or resale. Special tests or approvals are not included unless specified in the order confirmation.
9.2 The Buyer must inspect deliveries immediately upon receipt. Complaints about defects must be submitted in writing no later than 7 days after the defect is or should have been discovered.
9.3 For significant defects discovered within 12 months of delivery, the Danish Sale of Goods Act applies regarding cancellation and compensation unless otherwise agreed in writing.
9.4 The above does not entitle the Buyer to compensation for operational losses, lost profits, additional costs, penalties, or other damages caused by the defective delivery.
10. Return of goods
10.1 With the Seller’s approval, goods may be returned subject to a 15% return fee. The Seller does not cover return shipping costs.
10.2 Returned goods must be in original and undamaged packaging and properly packed. If the original packaging is damaged, the Buyer must ensure proper packaging.
10.3 If the Buyer fails to return the goods as instructed, resulting in damage, the right to claim defects is lost.
10.4 For approved returns of defective goods, shipping is at the Seller’s expense and risk if Seller’s instructions are followed. The Seller only covers costs for defective goods and packaging if contacted in advance to arrange shipping.
11 Product liability
11.1 The Seller is liable for product damages under Danish Product Liability Act (Act No. 371 of June 7, 1989) and EU product liability regulations, including the EU General Product Safety Regulation (EU 2023/988) and, when implemented, the EU Product Liability Directive (EU 2024/2853).
11.2 Liability applies to physical products, electricity, software, and digital components as legally defined as “products.”
11.3 The Seller has product liability insurance covering personal injury and property damage.
11.4 If a third party makes a claim against the Buyer, the Buyer must immediately notify the Seller in writing. Parties shall cooperate and follow insurance company instructions.
11.5 To the extent permitted by law, the Seller excludes liability for indirect losses, including operational losses, lost profits, and consequential damages.
12. Warranty
12.1 The Seller provides a 10-year warranty against manufacturing defects.
12.2 The warranty covers replacement or repair but not normal wear, misuse, unauthorized modification, or incorrect installation.
13. Governing law and jurisdiction
13.1 Any disputes shall be settled under Danish law at the Maritime and Commercial Court in Copenhagen.
12.2 The International Sale of Goods Act No. 733 of December 7, 1989 shall not apply between the Parties.
These terms and conditions were last revised on 02.09.2025
